Terms of Purchase – Charlotte Tilburs

These Terms of Purchase govern your use of the Charlotte Tilburs website (hereinafter “the Site”) and any purchases made through it. By placing an order, you agree to be bound by these terms. Please read them carefully before completing your purchase.

1. Order Placement and Acceptance

• When you place an order on our Site, you submit a binding offer to purchase the selected products. We reserve the right to accept or reject your order in whole or in part, for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
• You will receive an order confirmation email (sent to the email address provided during checkout) once your order is accepted. This email constitutes our acceptance of your offer and forms a binding contract between you and Charlotte Tilburs.

2. Pricing and Payment

• All product prices displayed on the Site are in United States Dollars (USD) and include applicable taxes, unless otherwise stated. Shipping costs, if applicable, will be added to your total at checkout.
• We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods as indicated on the Site. By providing payment details, you warrant that you are authorized to use the payment method and that all information provided is accurate.
• Payment is processed at the time of order placement. If payment is declined, your order will not be processed.

3. Shipping and Delivery

• Processing Time: Orders are typically processed and shipped within 1–3 business days from the date of order confirmation, excluding weekends and holidays.
• Delivery Time: Once shipped, delivery is estimated to take 6–12 business days, regardless of the destination. Delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, natural disasters, carrier issues).
• Shipping Carriers: We partner with reputable shipping carriers to deliver your orders. Tracking information will be provided via email once your order has shipped, allowing you to monitor its progress.
• Risk of Loss: Title and risk of loss for products pass to you upon delivery. We are not responsible for lost, stolen, or damaged items after they have been delivered to the shipping address provided.

4. Returns and Refunds

• Return Policy: We offer a 60-day return period for most products, starting from the date of delivery. To be eligible for a return, products must be unused, in their original packaging, and in resalable condition. Certain items (e.g., personalized products, limited-edition exclusives) may be non-returnable—this will be indicated on the product page.
• Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the items you wish to return. We will provide you with a return authorization and instructions for shipping the items back to us.
• Refunds: Once we receive and inspect your returned items (typically within 3–5 business days of receipt), we will process your refund. Refunds are issued in the original form of payment and typically take 5–10 business days to appear in your account, depending on your financial institution. Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., defective product, wrong item shipped).

5. Product Information and Availability

• We strive to provide accurate product descriptions, images, and pricing on the Site. However, we do not warrant that product descriptions or other content are error-free. If a product is listed at an incorrect price due to a typo or error, we reserve the right to cancel the order and refund any payment made.
• Product availability is subject to change without notice. If an item you ordered is out of stock, we will notify you via email and either offer a substitute product (with your consent) or issue a full refund.

6. Intellectual Property

• All content on the Site, including but not limited to product images, descriptions, logos, and trademarks, is the property of Charlotte Tilburs or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

• Charlotte Tilburs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or your purchase of products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim related to your purchase shall not exceed the amount paid for the product(s) in question.

8. Changes to These Terms

• We may update these Terms of Purchase from time to time. The most current version will be posted on the Site, with the “last updated” date revised accordingly. Your continued use of the Site or placement of orders after such changes constitutes your acceptance of the updated terms.

9. Contact Us

• If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

Last updated: 2025.08.11