Shipping Policy – Charlotte Tilburs

At Charlotte Tilburs, we are committed to ensuring your luxury beauty products reach you in a timely and secure manner. This Shipping Policy outlines our shipping procedures, timelines, and related details to help you understand what to expect when placing an order with us.

1. Shipping Destinations

We ship to most locations worldwide. During checkout, you can enter your shipping address to confirm if delivery is available to your location. Please note that some remote areas may be subject to additional shipping time or restrictions.

2. Order Processing Time

• Processing Period: Orders are typically processed within 1–3 business days after payment confirmation. This includes verifying your order details, preparing products for shipment, and coordinating with our shipping partners.
• Exceptions: During peak seasons (e.g., holidays, sales events) or for limited-edition products, processing time may be extended by 1–2 business days. We will notify you via email if there is a delay in processing your order.

3. Delivery Timeframes

Once your order has been processed and shipped, the estimated delivery time is 6–12 business days from the date of shipment, regardless of your location. This timeframe applies to both domestic and international deliveries.

• Factors Affecting Delivery: While we strive to meet these estimates, delivery times may be impacted by unforeseen circumstances such as customs delays, weather conditions, carrier disruptions, or incorrect shipping information. We are not responsible for delays caused by these external factors.
• Tracking Your Order: You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment through our shipping partner’s website.

4. Shipping Costs

Shipping costs are calculated based on the destination, package weight, and shipping method. The exact shipping cost will be displayed at checkout before you complete your order. All shipping costs are quoted in United States Dollars (USD).

• Free Shipping Promotions: From time to time, we may offer free shipping on orders that meet a minimum purchase threshold. Details of such promotions will be clearly indicated on our website during the promotional period.

5. Customs and Duties

• International Orders: For shipments outside of the United States, you may be responsible for paying customs duties, taxes, or import fees imposed by your country’s government. These charges are not included in your order total or shipping cost and are the sole responsibility of the recipient.
• Customs Documentation: We will provide all necessary documentation for international shipments, but we recommend checking with your local customs office to understand the potential charges and regulations applicable to your order.

6. Shipping Methods

We partner with reputable global shipping carriers to ensure reliable delivery of your products. The specific carrier used for your order will depend on your shipping destination and the size of your package. You cannot select a specific carrier during checkout, but all our partners are chosen for their track record of secure and timely deliveries.

7. Address Changes and Cancellations

• Address Modifications: If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We can only update the address if your order has not yet been shipped. Once shipped, we cannot alter the delivery address.
• Order Cancellations: To cancel an order, please reach out to our customer service team as soon as possible. Cancellations are only possible if the order has not entered the processing stage (typically within 24 hours of placement).

8. Lost or Damaged Shipments

• Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please contact us within 7 days of the estimated delivery date. We will investigate the issue with our shipping partner and assist in locating the package. If the package is confirmed lost, we will arrange for a replacement or issue a refund.
• Damaged Items: If you receive a damaged package or products, please notify us within 48 hours of delivery and provide photos of the damage. We will assess the situation and offer a replacement, refund, or other appropriate resolution at our discretion.

9. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal of delivery), we will contact you to arrange for re-delivery. Additional shipping costs may apply for re-delivery. If we are unable to reach you within 30 days, the order will be canceled, and a refund (excluding original shipping costs) will be issued to your original payment method.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with a shipment, please contact our customer service team at:

Email: [email protected]

Last updated: 2025.08.11