Privacy Policy – Charlotte Tilburs
At Charlotte Tilburs, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you visit our website, make a purchase, or interact with our services. By using our site, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information to provide and enhance our services:
- Personal Identification Information: When you register an account, place an order, or contact our customer service, we may collect details such as your name, email address (e.g., [email protected] for communications), phone number, shipping address, and billing information.
- Usage Data: We automatically collect information about your interaction with our website, including your IP address, browser type, device information, pages visited, time spent on the site, and referring URLs. This data helps us improve site functionality and user experience.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to track your preferences, remember your account details, and personalize your shopping experience. You can manage cookie settings through your browser, but disabling cookies may affect certain features of the site.
2. How We Use Your Information
Your personal information is used for the following purposes:
- To process and fulfill your orders, including shipping, delivery updates, and returns.
- To communicate with you about your purchases, account activity, and promotional offers (you can opt out of marketing communications at any time).
- To improve our website, products, and services based on usage patterns and feedback.
- To detect and prevent fraud, ensure the security of our platform, and comply with legal obligations.
- To personalize your experience, such as recommending products based on your preferences.
3. Disclosure of Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent, except in the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, processing payments (e.g., payment processors), or delivering orders. These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.
- Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights, property, or the safety of our customers or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure socket layer (SSL) encryption for data transmission, restricted access to personal data, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can review and update your account information by logging into your profile on our website.
- Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our messages or contacting us at [email protected].
- Data Deletion: You may request the deletion of your personal information, subject to legal or operational requirements (e.g., retaining records for tax purposes).
- Request a Copy: You can ask for a copy of the personal data we hold about you by contacting our customer service team.
To exercise these rights, please email us at [email protected] with your request, and we will respond within a reasonable timeframe.
6. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or partner brands. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children, and if we become aware of such data, we will take steps to delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the “last updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Last updated: 2025.08.11